If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
The product was purchased in the last 15 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: explorelb@outlook.com
Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:
Thomas Edison Street Ramlet El – Baida, Attalah Bldg 3rd Floor Beirut Lebanon
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Explore LB.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: explorelb@outlook.com
Notice
At Explore LB, we are committed to protecting and safeguarding your personal data. As part of this commitment, we have published our policy in accordance with the European General Data Protection Regulation (“GDPR”) and other applicable data protection, and confidentiality requirements so that you are aware of the way we handle your personal data.
Our website uses cookies for its proper functionality and to personalize content and provide you with an improved user experience. By clicking “Accept” or continuing to browse this page you consent to the use of cookies.
To find out more, please read our terms of use listed below.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
